术语 | 快递服务基本术语(中英对照)
时间:2024/4/22 来源:GB/T 27917.1-2011 浏览:1005
以下术语摘自中国邮政局官方网站的《快递服务》国家标准,原版PDF版对话框内回复“快递服务术语”获取下载!
中文 | 英文 |
---|---|
快递服务 | express service; courier service |
快递服务组织 | express service organization |
快件 | express item |
快递业务员 | operational express service provider |
快递业务网络 | express service network |
国内快递 | domestic express service |
同城快递 | intra-city express service |
省内异地快递 | intra-province express service |
省际快递 | inter-province express service |
国际快递 | international express service |
国际进境快递 | international inbound express service |
国际出境快递 | international outbound express service |
港澳台快递 | express service to/from Hong Kong, Macao and Taiwan |
代收货款 | cash on delivery |
签单返还 | receipt collect service |
限时快递 | time-definite express |
专差快递 | on board courier |
信件类快件 | letters express item |
物品类快件 | articles express item |
改寄件 | express item with corrected address |
委托件 | express item consigned by a third party |
自取件 | express item by self-pick-up |
到付件 | freight collect express item |
拒付件 | freight collect refusal express item |
拒收件 | signature refusal express item |
错发件 | mis-delivered express item |
无着快件 | undeliverable express item |
破损件 | express item with damaged packing |
损毁件 | damaged express item |
丢失件 | lost express item |
收派员 | courier |
处理员 | express item operator |
客服人员 | customer service representative |
国际快件报关员 | customs broker |
快递运单 | express waybill |
改寄申请单 | application form for address correction |
索赔申告单 | claim authorization form |
回单 | interchange receipt |
快件报关单 | customs declaration form |
形式发票 | proforma invoice |
快递营业场所 | business premises for express service |
快递处理场所 | express handing area |
海关快件监管场所 | customs supervised area |
呼叫中心 | call center |
跟踪查询系统 | express item tracking system |
手持终端 | personal digital assistant |
快递封套 | envelope for express service |
快递包装箱 | packing boxes for express service |
快递包装袋 | packing bags for express service |
接单 | order-taking |
取件 | pickup |
验视 | content inspection |
封装 | packing |
快件编号 | tracking number of express item |
分拣 | sorting |
封发 | dispatching |
快件总包 | consolidated dispatch |
报关 | customs declaration |
通关 | customs clearance |
报检 | declaration for quarantine inspection |
首次投递 | first delivery |
复投 | second delivery |
查询信息有效期 | valid period for inquiry |
投诉 | complaint |
投诉有效期 | valid period for complaint |
申诉 | appeal |
申诉时限 | time limit for appeal |
快件延误 | delay of express item |
快件丢失 | loss of express item |
快件损毁 | damaged to express item |
内件不符 | unconformity of contents |
快递服务时限 | time limit from pick-up to first delivery |
查询答复时限 | time limit for inquiry reply |
彻底延误时限 | the limit for completely delayed service |
投诉处理时限 | time limit for complaint handling |
索赔处理时限 | time limit for claim handling |
时限准时率 | on-time delivery rate |
快件丢失率 | rate of lost express items |
快件损毁率 | rate of damaged express items |
用户投诉率 | customer complaint rate |
快递行业 | express industry |
快递企业 | express enterprise |
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来源:GB/T 27917.1-2011,仅供交流、学习之用,版权归原作者、原出处所有,若有侵犯了您的合法权益,请联系我们进行更正、删除,谢谢!
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